Customer Service Rep Intern – BidShore

at 1871 Member Companies
Location Chicago
Date Posted January 14, 2022
Category Call Centre / CustomerService
Job Type Not Specified

Description

About Us

BidShore is a Chicago-based startup that is evolving with its unique and innovative business model - providing on-demand discounts through merchant bidding. (Reverse eBay). Initially, targeting the Restaurant market in the ChicagoLand area.

BidShore is looking for a Customer Service Representative to be part of our Start up.

Duties and responsibilities

- Provide fantastic customer service via phone calls, instant messages and emails

- Manage large amounts of incoming calls, instant messages and emails

- Identify customer needs, create solutions and ensure a positive experience

- Open and maintain customer accounts, prepares product or service reports, collect and analyze customer information

- Establish, develop and maintain positive customer relationships

- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution

- Follow communication procedures, guidelines and policies

- Meet customer service team call handling quotas and quality goals

- Utilize various software systems to optimize efficiency and performance

Requirements

- Proven work experience as a customer service or sales representative

- Excellent customer service skills

- Outstanding listening and phone etiquette skills

- Ability to handle customer situations in a polite, professional and timely manner

- Advanced communication, selling and problem resolution skills

- Strong computer, typing and 10-key and Office (Excel, Word, PowerPoint) skills

- Familiarity with Customer Relationship Management (CRM) systems

- Excellent time management, organizational skills and ability to multi-task

- Ability to work independently and/or in a team environment

- Minimum high school diploma; AA, BS/BA degree preferred

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